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AI voice agent

An AI voice agent that answers every call

It picks up on your number, answers questions, books jobs and passes on messages, day or night.

Talk to us See an example call
Updated October 2026

Industrial AI sets up AI voice agents, also called AI receptionists, for New Zealand businesses. It answers on your existing number, books jobs, collects photos by text and keeps a recording and summary of every call.

  • Every call answered, including after hours
  • Jobs booked while the caller is on the line
  • Photos and documents sent by text
  • Every call recorded and summarised
  • Callers always told they’re speaking with AI
Example call

How a typical call goes

  1. 01

    Picks up

    On your number and with your greeting, for every call or only when you’re busy.

  2. 02

    Helps and books

    Answers questions from your own information, then books the job.

  3. 03

    Collects the details

    Texts a link so the caller can send photos straight to their job.

  4. 04

    Keeps a record

    You get the recording, transcript and a short summary of every call.

Live call Your business number Illustrative
  1. AI receptionist

    Thanks for calling. You’re speaking with the AI assistant. How can I help?

  2. Caller

    Hi, I’m after a quote. Is someone able to come out and take a look this week?

  3. AI receptionist

    Yes, I can book that in for you now. Would Thursday at 9 am or Friday at 1 pm suit?

  4. Caller

    Thursday at 9 works.

  5. AI receptionist

    You’re booked for Thursday at 9. I’ve also texted you a link, so you can send a few photos before the visit.

Done during the call
  • Booking added to the calendarThursday, 9:00 am
  • Photo link texted to the callerPhotos go straight to the job
  • Call saved with a summaryRecording and transcript included
Illustrative example call.
What it does

It handles the call and the work that follows

Answers every call

Picks up on your number day or night, and can ring customers back too.

Books the job

Finds a time that suits, books it in your calendar and handles changes.

Collects photos

Texts a link so callers can send photos and documents straight to their job.

Remembers your customers

Recognises returning callers and starts a new record for everyone else.

Passes on requests

Maintenance jobs, callbacks and messages go to the right person, with the details.

Follows up by text

Confirmations, reminders and missed-call texts, plus a nudge on quotes still waiting.

Photos by text

Callers can send photos while they’re on the phone

The agent texts a link, and any photos, video or documents they send are saved with their job.

01

Trades and property

See the job or the damage before you quote or send someone out.

02

Salons and studios

Reference photos arrive ahead of the appointment, so you can plan the time.

03

Maintenance and claims

A video of the fault or incident is saved with the request.

Comparison

It does more than take a message

A typical AI receptionist

Takes a message

  • Takes a name and number
  • Can’t see your calendar or book
  • No way to collect photos
  • Doesn’t remember past callers
Industrial AI voice agent

Follows through

  • Books the job and confirms it by text
  • Collects photos and documents during the call
  • Passes requests to the right person
  • Recognises returning callers
  • Records and summarises every call
Integrations

Works with the tools you already use

It books and updates directly where your systems allow, and we confirm exactly what it can do before go-live.

  • ServiceM8
  • Phorest
  • Google Calendar
  • Microsoft 365 / Outlook
  • Calendly
  • Slack
  • SMS

Other systems can be checked on request.

Who it suits

Businesses that run on the phone

  • Trades and home services
  • Property and maintenance
  • Clinics, salons and studios
  • Professional services
  • Hospitality and retail
Privacy
  • Callers asked before a call is recorded
  • Callers told they’re speaking with AI
  • Your calls, contacts and files kept separate and private

When a voice agent is the right fit

A voice agent suits work that comes in by phone. Enquiries by email, web form or message suit a custom AI agent, and repetitive office admin suits business automation. For more background, read AI agents vs chatbots and how to automate your business.

Set up and tested before it takes a real call

We set it up with your services, prices and way of speaking, connect your tools and test it on realistic calls. You decide what it handles and what comes to you. If you’re still working out where AI fits, start with AI strategy or AI workshops.

FAQ

Frequently asked questions

How is it different from an AI receptionist?
It answers like a receptionist and then follows through: it books the job, texts the caller a link for photos and passes the request to the right person. Every call, contact and task is kept in one dashboard.
Does it use our existing phone number?
Yes. It answers on the number your customers already call, and can take every call, only after-hours calls, or the overflow when your team is busy.
Can it collect photos or documents from callers?
Yes. During the call it texts the caller a secure link to send photos, video or documents, which are saved to their job. There’s no app to download.
Will it sound robotic?
It speaks in a natural voice, with the accent and tone you choose. It replies quickly and copes with interruptions the way a person would.
What does it connect to?
Booking software, calendars and messaging tools, such as ServiceM8, Phorest, Google Calendar, Microsoft 365 and Outlook, Calendly, Slack and SMS. What it can book or update live depends on your systems, and we confirm that before go-live.
Is it compliant, and is our data safe?
Callers are told they’re speaking with an AI and asked before a call is recorded. Each business runs in its own separate environment, so calls, contacts and files are never shared. Rules vary by industry and intended use; this is general information, not legal advice.
How is it priced, and how do we start?
Each voice agent is quoted once we understand your business, based on call volume, connected tools and what it handles. The first step is a demo set up with your own services, so you can hear it before you decide.
Related

More on AI for business

AI agentsAI that handles enquiries, quotes and follow-ups.Business automationYour tools connected, with the busywork taken out.Your own AI employeeA private AI assistant, set up and looked after for you.AI agent vs chatbotHow agents and chatbots differ.AI strategy & leadershipA clear plan for where AI fits in your business.AI workshopsHands-on AI training for your team, live online.
Get in touch

Talk to us about your phones

Tell us how calls come in today, and we’ll set up a demo on your own services.

Talk to us Email ai@industrialai.au
Serving New ZealandGold Coast, QLD